The website www.mtc.ro is operated by MTC ROMANIA IMPEX SRL, a company registered at the Trade Office under number J12/2861/93, CIF RO 4379153, with headquarters in Bd. 21 Decembrie 1989, Nr. 129, no. 54, 400604, Cluj-Napoca, phone/fax: 0264-41258.3
This document establishes the terms and conditions under which you can use the website www.mtc.ro. Also, the access on the website will be made under the authority of the terms and conditions presented in this document.
The use of the website as a visitor, the registration as a user and the purchase of products from the range offered on the website imply the user's unreserved acceptance of these terms and conditions, with all the consequences arising from them. The use of the website will be done in order to view the products and information about them and the store, as well as to create an account in order to purchase the desired products. The use of the website for other purposes than those set forth herein is prohibited.
MTC ROMANIA IMPEX SRL may bring changes to the content of the website www.mtc.ro at any time, changes in structure and accessibility, it may stop providing information on the website, without requiring any prior agreement and without giving any notice to users or third parties.
This document is completed with the provisions provided by GDPR - EU Regulation 2016/679 - on the protection of individuals with regard to the processing of personal data and on their free movement.
All materials posted on this website are protected by copyright, trademark and/or other intellectual property rights. These materials belong to MTC ROMANIA IMPEX SRL or its partners, and may be used with the owners’ permission, only for non-commercial purposes. The term ‘materials’ refers to: photos, images, illustrations, texts, videos, audio clips, drawings, logos, trademarks and other materials on this website, as well as the software used for the design and development of the website.
All rights reserved worldwide. MTC name and brand.
The materials on this website are displayed only for informational and promotional purposes. This website is for private, personal and non-commercial use only. Downloading or copying materials from this website is permitted only for personal, non-commercial use. Reproduction (except for personal, non-commercial use), publication, transmission, distribution, display, deletion, addition, modification, creation of derivative works, sale or participation in the sale of any material in regard to the content of this website or any related software are not permitted. Any other use of the materials on this website, including reproduction for purposes other than personal, non-commercial, modification, distribution or republishing, without the prior written consent of MTC ROMANIA IMPEX SRL, is strictly prohibited.
- DEFINITIONS AND TERMS
Seller - MTC Romania Impex SRL
Buyer can be any natural person over the age of 18 or legal person or any legal entity that creates an Account on the website and places an Order
Customer can be any natural person over 18 years of age or legal person who has or obtains access to CONTENT, through any means of communication provided by MTC (electronic, telephone, etc.) or based on an existing user agreement between MTC and the customer and which requires the creation and use of an Account.
User any natural person over the age of 18 or a legal person registered on the website, who, by completing the process of creating the Account, has agreed to the specific clauses of the site in the Terms and Conditions section.
Account the section of the Site consisting of an e-mail address and a password that allows the Buyer to send the Order and which contains information about the Customer/Buyer and the Buyer's history on the Site (Orders, Fiscal bills, goods, guarantees, etc.). The user is held responsible and will make sure that all information entered when creating the Account is correct, complete and up to date.
Favorites Account section that allows the Buyer/User to create Lists of Goods and Services that the user wishes to follow up in view of a possible purchase, using the service offered by the Seller to track the Goods and Services by receiving Commercial Communications from our company.
List the section of Favorites in which the Buyer/User can add Goods or Services that the user wants to follow up in view of a possible purchase and which they can delete or add to the shopping cart ("My Cart") at a later time.
"My Cart", section of the Account that allows the Buyer/User to add Goods or Services that they want to purchase at the time of the addition or at a later time; if the Goods or Services are not purchased at the time of the addition by placing the Order, they will be deleted when the client leaves the mtc.ro website.
Site the online store hosted at mtc.ro and its subdomains.
Order - an electronic document that intervenes as a form of communication between the Seller and the Buyer, through which the Buyer transmits to the Seller, through the website, his/her intention to purchase Goods and Services.
Goods and Services any product or service listed on the website, including the products and services mentioned in the Order, which are to be provided by the Seller to the Buyer as a result of the concluded Contract.
Campaign the action of exhibiting, for commercial purposes, a finite number of Goods and/or Services having a limited and predefined stock, for a limited period of time established by the Seller.
Contract represents the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.
Content it represents
- - all information on the Site that can be visited, viewed or otherwise accessed by using electronic equipment;
- - the content of any e-mail sent to the Buyers by the Seller by electronic means and/or any other available means of communication;
- - any information communicated by any means by an employee/collaborator of the Seller to the Buyer, according to the contact information, specified or not by the seller;
- - information related to the Goods and/or Services and/or tariffs practiced by the Seller in a certain period;
- - information related to the Goods and / or Services and/or tariffs practiced by a third party with which the Seller has concluded partnership contracts, in a certain period;
- - data regarding the Seller, or other privileged data of the Seller.
Review a written evaluation by the owner or beneficiary of a Good or Service, an evaluation based on their personal experience and their ability to make qualitative comments and say whether or not the Good or Service meets the specifications mentioned by the manufacturer.
Rating - a way of expressing the degree of satisfaction of a User/Customer/Buyer with a product. The rating is expressed in the form of stars, each Good being able to receive a score from one star to five stars. This degree of satisfaction will always be associated with the review written by the User / Customer / Buyer on a Good or Service.
Comment appreciation or critical observation on a Review or other comment.
Question means of addressing other Users / Customers / Buyers in order to obtain information about the Goods or Services on that page.
Answer written information that is transmitted to the User / Client / Buyer who addressed a Question on the Site, on the page of a certain Good. The answer is an explanation given by a User/ Customer/ Buyer to another User/Customer/Buyer in a discussion.
Document - Terms and Conditions.
Commercial Communications - any type of message sent (such as: e-mail, SMS, telephone, mobile push, webpush, etc.) containing general and thematic information, information in regard to similar or complementary products to those you have purchased, information on offers or promotions, information on Goods and Services added in the "My Account/Cart" section or in the "Account/Favorites" section as well as other commercial communications such as market research and opinion polls.
Transaction - the collection or reimbursement of an amount resulting from the sale of a Good and/or Service by eMAG, to the Buyer, by using the services of the card processor agreed by the Seller, regardless of the delivery method.
Green stamp duty - the value expressed in lei, paid by the Seller to the company that is authorized with the takeover of the operations of collection, transport and recovery/recycling of the waste of electrical and electronic equipment, as provided by the legislation in force.
Specifications - all specifications and/or descriptions of the Goods and Services as specified in their description.
1-click payment - the payment service provided by the payment processor integrated in the site, euplatesc.ro, made available to Customers, Users and/or Buyers through the Site in order to make an online card payment.
- CONTRACTUAL DOCUMENTS
2.1. By registering an Order on the Site, the Buyer agrees with the form of communication (telephone or e-mail) through which the Seller carries out its commercial operations.
2.2. The notification received by the Buyer, after making the Order, has the role of information and does not represent the acceptance of the Order. This notification is made electronically (e-mail) or by telephone.
2.3. For justified reasons, the Seller reserves the right to change the quantity of the Goods and/or Services in the Order. If you change the quantity of Goods and/or Services in the Order, it will notify the Buyer at the e-mail address or telephone number provided to the Seller when placing the Order and will reimburse the paid amount.
2.4. The contract is considered concluded between the Seller and the Buyer upon receipt by the Buyer from the Seller, by e-mail and/or SMS of the notification of dispatch of the Order.
2.5. The document and the information provided by the Seller on the Site will be the basis of the Contract, in addition to it being the guarantee certificate issued by the Seller or a supplier thereof for the purchased Goods.
- ONLINE SALES POLICY
3.1. The access to place an Order is permitted to any User/Buyer.
For justified reasons, MTC reserves the right to restrict the access of the User/Buyer in order to place an Order and/or to some of the accepted payment methods, if it considers that based on the conduct or activity of the User/Buyer on the Site, their actions could harm MTC in any way. In any of these cases, the User/Buyer may address the MTC, in order to be informed about the reasons that led to the application of the above measures.
3.2. The communication with the Seller can be done through direct interaction with them or through the addresses mentioned in the "contact" section of the Site. The seller has the freedom to manage the information received without having to bring justifications for it.
3.3 In case of an unusually high volume of traffic coming from an internet network, MTC reserves the right to request Users/Buyers to manually enter the validation codes of captcha type, in order to protect the information within the Site.
3.4. MTC may publish on the Site information about Goods and/or Services and/or promotions undergone by the company or by any other third party with which MTC has concluded partnership contracts, within a certain period of time and within the limit of the available stock.
3.5. All tariffs related to the Goods and/or Services presented on the Site are expressed in euros (EUR) and do not include VAT.
3.6. Under the conditions provided by law, the price of the Electronic Goods displayed on the Site, includes the Green Stamp Duty. If the User/Buyer requests details regarding the exact amount added to the price of the Good, he will contact MTC.
3.7. In the case of online payments, the Seller is not/cannot be held responsible for any other additional costs incurred by the Buyer, including but not limited to currency conversion fees applied by the issuing bank of their card, if the currency of this issuance differs from RON. The responsibility for this action lies solely with the Buyer.
3.8 All information used to describe the Goods and/or Services available on the Site (static and dynamic images, multimedia presentations, etc.) does not represent a contractual obligation on the part of the Seller, these being used exclusively for presentation purposes.
3.9. After 14 (fourteen) days from the purchase of a Good or Service, the Buyer will be required to register an optional Review related to the purchased Good or Service. The request will be sent to the email address registered by the Buyer in the Account. In this way, the Buyer contributes to informing other possible Users/Customers/Buyers on the Site and is actively involved in the development of new Services and in the most complete detailing of the characteristics of the Goods.
- LEASING AND SUBCONTRACTING
4.1. The Seller may lease and/or subcontract a third party for Services related to the fulfillment of the Order, with the information of the Buyer, without the consent of the Buyer being necessary. The Seller will always be responsible to the Buyer for all contractual obligations.
- THE RIGHT TO INTELLECTUAL AND INDUSTRIAL PROPERTY
5.1. The content, as defined in the preamble, including but not limited to logos, stylized representations, commercial symbols, still images, dynamic images, text and/or multimedia content presented on the Site, are the exclusive property of MTC, all rights obtained for this purpose directly or indirectly (through licenses for use and/or publication) being reserved to the company.
5.2. Customer/Buyer/User is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, expose, include any Content in any context other than the original purose intended by MTC, including any Content outside the Site, the removal of the signs that signify the copyright of MTC over the Content as well as the participation in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the Content, except with the express written consent of MTC.
5.3. Any use of the Content for purposes other than those expressly permitted by this Document or the accompanying use agreement, if any, is prohibited.
6.1. The Client/Buyer can place Orders on the Site, by adding the desired Goods and/or Services in the shopping cart, continuing to complete the Order by making the payment in one of the ways expressly indicated. Once added to the shopping cart, a Good and/or a Service is available for purchase to the extent that there is a stock available for it. The addition of a Good/Service in the shopping cart, in the absence of completing the Order, does not entail the registration of an order, implicitly also the automatic reservation of the Good/Service.
6.2. By completing the Order, the Buyer agrees that all data provided by him, necessary for the purchase process, are correct, complete and true at the time of placing the Order.
6.3. By completing the Order, the Buyer agrees that the Seller may contact him/her, by any means available/agreed by the Seller, in any situation where it is necessary to contact the Buyer.
6.4. The Seller may cancel the Order placed by the Buyer, following a prior notification addressed to the Buyer, without any subsequent obligation of any party to the other or without any party being able to claim damages from the other party in the following cases:
6.4.1. non-acceptance by the issuing bank of the Buyer's card, of the transaction, in case of online payment;
6.4.2. invalidation of the transaction by the card processor approved by MTC, in case of online payment;
6.4.3. the data provided by the Client/Buyer on the Site are incomplete and/or incorrect;
6.5. The Buyer has the right to withdraw from the Contract, respectively to return a Good or to give up a Service, within 14 calendar days, without invoking any reason and without incurring costs other than the delivery costs. Thus, according to the Government Emergency Order No 34/2014, the period of returning a Good or giving up a Service expires within 14 days from:
- the day on which the Buyer enters into physical possession of the last Good - if the Buyer orders by a single order multiple products that will be delivered separately
- the day on which the Buyer enters into physical possession of the last Good or the last piece - in case of delivery of a product consisting of several lots or pieces
6.6. If the Buyer decides to withdraw from the Contract, they will be able to fill in the online return form that can be found at https://www.mtc.ro/contact
6.7. If the Client/Buyer requests the withdrawal from the Contract within the legal term of withdrawal from the contract, they must also return any gifts that accompanied the respective product. If the Order is paid, the Seller will reimburse the amount within a maximum of 14 (fourteen) days from the date of informing the Seller by the Buyer of his/her decision to withdraw from the Contract. The amount will be returned as follows:
6.7.1. for Orders paid by bank card -> by refund to the account from which the payment was made or by generating a voucher with the value of the returned product;
6.7.2. for Orders paid with payment order/cash on delivery/iTransfer / -> by bank transfer or by generating a voucher with the value of the returned product;
6.8. The Seller will be able to defer the refund until the sold Goods are returned or until they receive proof that they have been shipped, if they have not offered to recover the Goods themselves (the most recent date will be considered).
6.9. If the Good is returned in a condition in which it can no longer be sold as new (open packaging, missing accessories, the Good is damaged), we reserve the right to request a fee for returning the Good to its original stage, as the case may be, or in order to cover for the price difference resulting from the sale of the product as resealed or, at the Buyer's request, we will resend the Good, the delivery costs being borne by the Buyer.
Decreased value of returned Goods
Because, in the case of distance sales, the Buyer does not have the possibility to check the Goods before concluding the contract, they have the right to withdraw from the contract. For the same reason, the Buyer is allowed to test and verify the Goods they have purchased to the extent necessary to establish the nature, characteristics and operation of the Goods.
The Buyer is only responsible for diminishing the value of the Goods resulting from manipulations other than those necessary to determine the nature, qualities and operation of the Goods.
If the Buyer exercises their right of withdrawal after using the Goods to an extent that exceeds the limit necessary to establish their nature, characteristics and mode of operation, the Buyer is responsible for any decrease in the value of the Goods.
The accessories (user manuals, CDs, cables, etc.) in the box of the Good as well as its original packaging are an integral part of the Good. As a result, the Buyer has the obligation, when exercising their right of withdrawal from the contract, to return it in the original undamaged packaging, protected by wrapping with stretch plastic foil packaging or packed in a cardboard box (no labels affixed to it, no cuts, tears, etc.) and together with all its accessories.
The returned goods that show signs of wear (stains, scratches, bends, cracks, bumps, etc.) are accepted only after they have been brought into conformity, involving the costs of sanitation, cosmetics, repairs, replacement of any damaged parts and return to commercial formin order to sell it as a Refurbished/Resealed product. The final value is determined according to the quality of the parts to be replaced and the reconditioning work or as the difference between the initial value of the new product and the resale value of the used product.
Any decrease in the value of the Goods resulting from their handling other than those necessary to determine the nature, qualities and operation of the Goods is the responsibility of the Buyer. For clarity, from the total price of the returned Good, the Seller will retain a sum of money that represents the decrease of the value of the Good in proportion of 5% -50% of the initial value of the Good, as the case may be. The equivalent value of the decreased fee will be communicated to the Buyer upon receipt of the returned Goods.
6.10. If a Good and/or Service ordered by the Buyer cannot be delivered by the Seller, the latter will inform the Customer/Buyer of this fact and will return the value of the Good and/or the Service to the Buyer's account, within maximum 7 (seven) days from the date on which the Seller became aware of this fact or from the date on which the Buyer expressly communicated its intention to terminate the Contract.
6.11. The availability of a Good will be displayed on the Site as follows:
- "In stock"- we have more than __ pieces in MTC stock
- "Limited stock"- we have less than __ pieces in the MTC stock
- “In the supplier stock"- The good is not available in MTC stock. If you register an Order for a Good that has "supplier stock" next to it, one of our sales consultants will contact you as soon as possible to communicate the availability of the Good.
- "On order"- The good is not available in MTC stock and at the moment we do not have information about its availability in the supplier's stock. But, if you register an Order for a Good that has "on order" next to it, one of our sales consultants will check the availability of the product in the supplier's stock and will contact you to communicate the availability of the Good.
- “Pre-order”- The good is not available in the MTC stock, nor in the supplier's stock. But, if you register an order for a Good that has "pre-order" next to it, one of our sales consultants will check the supply term of the supplier and will contact you to communicate the availability of the Good.
- “Out of stock”- The good is no longer available in the MTC stock
- "Currently unavailable"- currently we cannot purchase the Good because it is not in the supplier's stock.
- GOODS / SERVICES FOR WHICH THE RIGHT OF WITHDRAWAL IS NOT ENSURED
7.1. The following are exempted from the right of withdrawal from the Contract:
7.1.1. the contracts for the provision of services, after the full provision of the services, if the execution started with the express prior consent of the Buyer and after they confirmed that they became aware that they will lose their right of withdrawal after the full execution of the Contract by the Seller;
7.1.2. the supply of Goods and/or services whose price depends on the fluctuations in the financial market which the Seller cannot control and which may take place during the withdrawal period;
7.1.3. the supply of Goods made to the specifications presented by the Buyer or clearly customized;
7.1.4. the supply of Goods that are likely to deteriorate or expire rapidly;
7.1.5. the supply of sealed Goods which cannot be returned for reasons of health protection or hygiene and which have been unsealed by the Buyer;
7.1.6. the supply of Goods which are, after delivery, according to their nature, inseparably mixed with other elements;
7.1.7. contracts in which the Buyer has specifically requested the Seller to travel to his/her home/office or to the company he/she represents to carry out urgent repair or maintenance work. If, during such a visit, the Seller provides services other than those expressly requested by the Buyer or provides other Goods than the spare parts necessary for the execution of maintenance or repair work, the right of withdrawal applies to those Services or additional Goods ;
8.1. MTC will maintain the confidentiality of any information you provide. The disclosure of the information provided may be made only under the conditions mentioned in this Document.
8.2. No public statement, promotion, press release or any other form of disclosure to third parties will be made by the Buyer/Customer regarding the Order/Contract without the prior written consent of the Seller.
8.3. By transmitting information or materials through this site, you give the Seller unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit and distribute such materials or information. You also agree that the Seller may freely use, in its own interest, such information, ideas, concepts, know-how or techniques that you have sent us through the MTC Site, this will not be subject to obligations regarding the confidentiality of the information sent, if the legislation in force does not provide other specifications in this respect.
- COMMERCIAL COMMUNICATIONS
9.1. The Buyer/User/Customer may change at any time their option regarding the agreement given to the Seller for Commercial Communications containing general and thematic information including information regarding offers or promotions, as follows:
9.1.2. by changing the settings in the Account in the "My Subscriptions" section;
9.1.3. by accessing the unsubscribe link displayed in the Commercial Communications received from the Seller; or
9.1.4. by contacting the Seller.
9.2. By adding Goods or Services in the Account section:
“"My Cart",the Seller will send to the Buyer/User Commercial Communications regarding:
- - when changing the price of the Goods or Services added in the “My Cart” section,
- - to recommend Goods or Services similar to those added in the "My Cart" section,
- - the existence of the Goods or Services in the “My Cart” section, and
- - the stock availability of Goods or Services added in the "My Cart" section.
"Favorites", the Seller will send to the Buyer/User Commercial Communications regarding:
- - when changing the price of the Goods or Services added in the “Favorites” section,
- - to recommend Goods or Services similar to those added in the "Favorites" section, and
- - the stock availability or Goods Services added in the "Favorites" section.
9.3. Following the purchase of a Good or Service, the Seller will send to the Buyer/User Commercial Communications regarding:
- - suggestions of Goods or Services recommended to be used together with the purchased Good or Service.
9.4. The Customer/User may unsubscribe, at any time, from the Commercial Communications mentioned in point 9.3. above by accessing the unsubscribe link displayed in the commercial messages received from MTC or by contacting MTC in this regard.
9.5. Also, to improve the supply of Goods and Services and the buying experience, we will use your data to conduct market research and surveys. The information obtained from these market research and surveys will not be used for advertising purposes but only for those mentioned above. Your responses to market research and surveys will not be associated with your identity and will not be passed on to third parties or published. You may object to the use of data for market research and surveys at any time by accessing the unsubscribe link displayed in the message or by contacting MTC.
- BILLING - PAYMENT
10.1. The prices of the Goods and Services displayed within the www.mtc.ro site include VAT according to the law.
10.2. The price, the payment method and the payment deadline are specified in each Order. The Seller will issue to the Buyer an invoice for the delivered Goods and Services, the Buyer's obligation being to provide all the information necessary to issue the invoice in accordance with the legislation in force.
10.3. The Seller will send to the Buyer the invoice related to the Order containing Goods and/or Services sold by MTC, as well as for any other payments related to the Order, exclusively in electronic format, by adding the invoice in the Buyer's Account or by e-mail to the mentioned e-mail address of the Buyer in his/her Account.
10.4. For a correct communication of the invoice related to the Order, the Buyer has the obligations to update whenever necessary the data from his/her Account and to access the information and documents related to each Order, existing in the Account.
10.5. Through this method of communication, the Buyer, accessing his/her Account, will keep a record of the invoices issued by MTC, being able to save and archive them at any time and in any way he/she wants.
10.6. By sending the Order, the Buyer agrees to receive the invoices in electronic format by being added by MTC in the Account or by e-mail, to the e-mail address mentioned in their Account.
10.7. If this information is unavailable for more than 48 (forty-eight) hours in the Account, please notify us of this issue by email: email@example.com
10.8. Payment through euplatesc.ro is a quick way to pay online with the card, which consists of making the payment with a single click by using ______ related to the card, without the need to enter the details related to the payment card for each Transaction.
10.9. Payment option Payment __________
10.10 The payment card data of the User/Buyer will not be accessible to MTC and will not be stored by MTC or by the payment processor integrated in the Site, but only by the transaction authorization institution or another entity authorized to provide card identification data storage services, about whose identity the User/Buyer will be informed, prior to entering the data.
The entity authorized to provide card data storage services is EuPlatesc.ro
- DELIVERY OF GOODS
11.1. Delivery is free for orders with a value greater than 250 lei
The delivery fee is 15 lei for orders with a value of less than 250 lei.
For the localities outside the courier network, the delivery cost differs depending on the geographical area and consists of Tax per region + Tax per area. These fees can be consulted on the website site-ul www.urgentcargus.ro, for each locality.
Delivery times refer to orders you have chosen to pay cash/on delivery.
If you have chosen another payment method - online card, payment order, payment in installments - the delivery time may change depending on the registration of the payment.
* When receiving/picking up paid orders (payment order, online card, installments, etc.) it is mandatory to present some documents:
- For natural persons: identity card
- For legal entities: identity document and power of attorney from the company.
11.2. The Seller will ensure the proper packaging of the Goods and will ensure the transmission of the accompanying documents.
11.3. The Seller will deliver the Goods and Services only on the Romanian territory.
12.1. All the Goods traded by MTC, benefit from warranty conditions according to the legislation in force and the commercial policies of the producers. The goods are new, in the original packaging and come from sources that were authorized by each manufacturer.
12.2. In the case of Goods sold and delivered by MTC, warranty certificates are issued directly by the manufacturer.
12.3. In the case of warranty certificates issued by manufacturers, the good claimed defective during the warranty period must be submitted directly to MTC.
The lack of the guarantee certificate of the Good must be announced in maximum 48 (forty-eight) hours from the reception of the Good to the address firstname.lastname@example.org. Any subsequent notification will not be considered.
- TRANSFER OF OWNERSHIP OF THE GOODS
13.1. The ownership of the Goods will be transferred upon delivery, after payment by the Buyer in the location indicated in the Order (meaning delivery - signing the receipt of the transport document provided by the courier or signing the receipt on the fiscal invoice in case of deliveries made by the Seller's staff).
14.1. The Seller shall not be liable for damages of any kind that the Buyer or any third party may suffer as a result of the Seller's fulfillment of any of its obligations under the Order and for damages resulting from the use of the Goods and Services after delivery and in particular for their loss.
14.2. By creating and using the Account, the User/Buyer takes responsibility for maintaining the confidentiality of Account data (user and password) and for managing access to the Account, and, to the extent permitted by applicable law, is responsible for the activity carried out through his/her Account.
14.3. By creating the Account and/or using the Content and/or placing Orders, the Customer/User/ Buyer expressly and unequivocally accepts the Terms and Conditions of the Site in the latest updated version that is communicated within the Site, existing at the time of the creation of the account and/or the use of the content and/or on the date of placing the Order.
14.4. Seller reserves the right to periodically update and amend the Site Terms and Conditions to reflect any changes to the terms and conditions of the operation of the site or any changes to legal requirements. The document is opposable to Customers/Users/Buyers from the moment of posting on the Site. In the event of any such changes, we will display the amended version of the Document on the Site, for which reason please check the contents of this Document periodically.
15.6. For notifications or complaints related to the purchased Good and/or Service, the Buyers have at their disposal the notification form within the webite: www.mtc.ro./contact. The maximum term for solving the complaints or notifications is 30 calendar days from receiving them.
- PROCESSING OF PERSONAL DATA
- USING COOKIES
17.1. See the Cookies Policy that is part of this website.
- FORCE MAJEURE
18.1. Neither party will be liable for non-performance of its contractual obligations if such failure to perform on time and/or properly, in whole or in part, is due to a force majeure event. Force majeure is the unpredictable event, beyond the control of the parties and which cannot be avoided.
18.2. If within 15 (fifteen) days from the date of its occurrence, the respective event does not cease, each party will have the right to notify the other party of the full termination of the contract without any of them being able to claim damages from the other.
- APPLICABLE LAW
19.1. This contract is subject to Romanian law. Any disputes between the Seller and Users/Buyers will be settled amicably or, if this is not possible, the disputes will be resolved by the competent Romanian courts in Cluj-Napoca.
Updated - November 2019