The privacy policy means the conditions under which MTC ROMANIA IMPEX SRL uses your personal data. The data we ask from you is the data that helps us to identify you when using the website. We assure you that this data will be used only in accordance with this privacy statement and for the sole purpose for which it was collected.

MTC ROMANIA IMPEX SRL, as the owner of www.mtc.ro, respects the private character and the security of the processing of the personal data of each person who visits this site in order to make online orders.

According to the legal provisions, MTC ROMANIA IMPEX SRL has the obligation to manage, in safe conditions and only for the specified purposes, the personal data you provide us.

According to GDPR, you have the right to information, access, rectification or deletion, restriction, portability, withdrawal of consent at any time and the right not to be subject to a decision based solely on automatic processing, including the creation of profiles. 

You have the right to request at any time the deletion of personal data from our database on the following channels: by email at customer_service@mtc.ro, or by mail to Bd. 21 Decembrie 1989, Nr. 129, ap. 54, 400604, Cluj- Napoca.

DATA COLLECTED

  • name and surname
  • contact information - address, email and telephone related to the company or personal;
  • IP/internet browser/web pages you access on our website
  • demographic information such as: location, preferences and interests;
  • other relevant information for market research or special offers

 THE PURPOSE OF DATA COLLECTION IS:

  • informing users about the account situation on www.mtc.ro;
  • informing users/customers on the evolution and status of orders;
  • evaluation of the offered products and services;
  • for advertising, marketing and publicity, statistics.

HOW WE COLLECT DATA:

  • Newsletter subscription form
  • User account creation forms

According to the General Data Protection Regulation 2016/679 (“GDPR”), we inform you that the personal data requested in this formname, e-mail addressby MTC ROMANIA IMPEX SRL, based in Bd. December 21, 1989, No. 129, apartment 54, 400604, Cluj-Napoca. J12/2861/93, CIF 4379153, are used in good faith, in order to periodically send you information regarding promotions, products and events.

This personal data will be stored until you express your desire to unsubscribe, after which they will be destroyed. They can be sent to our partners (MailChimp, HitMail, as well as other potential profile service providers that comply with GDPR rules), only in order to achieve the above stated purpose.

MTC ROMANIA IMPEX SRL undertakes to maintain the confidentiality of the data entered in this form and not to transfer them for other purposes.

You have the right to request at any time to unsubscribe and, implicitly, to delete your email address from our database on the following channels: by selecting the unsubscribe button that can be found in the footer of any newsletter sent by MTC ROMANIA IMPEX SRL or by email to customer_service@mtc. ro.

  • Account creation form

According to the General Data Protection Regulation 2016/679 (“GDPR”), we inform you that the personal data requested in this form (name, surname, telephone, address, e-mail address) by MTC ROMANIA IMPEX SRL , are not used for marketing and/or statistical purposes. The data is collected in order to facilitate the process of placing orders, tracking them, as well as keeping a history of your purchasing activity on this site.

This information will be stored until the moment you request the deletion of the account, except for the situations in which the entered data are the basis of confirmed orders for which invoices have been issued (in this situation, the data must be kept, according to the Romanian legislation in force, for a period of 10 years). MTC ROMANIA IMPEX SRL undertakes to maintain the confidentiality of the data entered in this form, not to alienate them and to use them exclusively for the purpose for which they were collected.

In order to modify, delete, rectify or access the data provided through this form, you can contact our data protection officer at the phone no. 0264-412583 and/or email: customer_service@mtc.ro. You also have the right to file a complaint with a supervisory authority if you feel that your rights have been violated. customer_service@mtc.ro. De asemenea aveti dreptul de a formula plangere in fata unei autoritati de supraveghere, daca apreciati ca drepturile dvs. sunt incalcate.

  • Order placement form

According to the General Data Protection Regulation 2016/679 (“GDPR”), we inform you that the personal data requested in this formname, telephone, e-mail address, postal addressby MTC ROMANIA IMPEX SRL, are used in good faith, in order to fulfill the contractual obligations deriving from the distance commercial contract, established at the time of the confirmation of the order.

–          Email address will be used in order to confirm the order, to send the invoice and to track information of the package/packages that will contain the ordered products; Also to this e-mail address we will send any information or requests that aim exclusively at fulfilling the contractual obligations regarding the processing and sending of the order;

–          The name, surname, telephone number and address will be used for the purpose of creating transport documents and will be used by the courier companies Urgent-Cargus on behalf of MTC ROMANIA IMPEX SRL exclusively for the purpose of fulfilling the contact: SMS notification regarding the time of delivery and effective delivery of the package.

This information is stored for a period of 10 years, after which it will be destroyed. They can be transmitted to our partners only in order to achieve the above stated purpose.

 

DESTINATION OF DATA

The registered information is intended for the use of the operator MTC ROMANIA IMPEX SRL and is communicated only to the following recipients:

  • the contractual partners of the operator and other companies from the same group with the operator: MTC Holding GesmbH
  • Pop Kun Dorel for technical support and maintenance of the website www.mtc.ro
  • Pop Kun Dorel for anonymizing data and logging registration
  • ING Bank., in order to process card payments for online orders placed on the website www.mtc.ro
  • Pop Kun Dorel, MailChimp.com for sending newsletters and SMS campaigns
  • Pop Kun Dorel, for hosting and backup services for hosting the site www.mtc.ro
  • Google
  • Facebook
  • public authorities, only if they request it for the performance of an administrative or judicial act;
  • goods delivery agents, if a product order has been placed, agents who are in compliance with GDPR rules

WHAT WE DO WITH THE COLLECTED INFORMATION

We need this information to understand what your needs are and so we can deliver better products and services. Among other things, we collect this information for:

  • keeping an internal record of the database and of the orders on the website;
  • improving our products and services;
  • fulfilling the contractual obligations derived from the distance contracts established by confirming the orders placed on the website www.mtc.ro
  • we may use this data to periodically send emails related to new products available, special offers or other information that we consider of interest to you;
  • we may contact you by email, telephone, fax or mail. We may use the information we collect to customize our website to suit your needs.

INFORMATII GENERALE COLECTATE DE MTC ROMANIA IMPEX SRL

When registering on the website www.mtc.ro by creating an account, by accessing various services and products of MTC ROMANIA IMPEX SRL, visiting certain pages on the website www.mtc.ro, or by activating promotional or advertising materials, MTC ROMANIA IMPEX SRL will process personal information to identify a specific person.
In some areas of the website, MTC ROMANIA IMPEX SRL asks you to provide personal data, including your name, address, e-mail address, telephone, contact information, information for invoicing the products of MTC ROMANIA IMPEX SRL and other information through which we can identify you.

YOUR ACCOUNTS ON THE WWW.MTC.RO WEBSITE

When creating an account you are asked for your name, surname and email address. If you opt for an online order, you will be asked for the necessary invoicing data per natural or legal person according to the legislation in force. The creation of your account on our website and the separate subscription, by express consent given by checking the option, to our services facilitates the access to your personal data.

QUESTIONS OR CONTACT ON THE SITE

When sending a question on the website you will have to provide the email, company name, address and phone number.

COLLECTION AND USE OF PERSONAL DATA BY MTC ROMANIA IMPEX SRL

The information collected from the MTC ROMANIA IMPEX SRL website, whether personal, demographic, collective or technical data, will be used in order to manage the registration of accounts, solve questions, improve our website and consult users in order to increase the quality of the offered products and services.

The use of personal data by MTC ROMANIA IMPEX SRL is in accordance with the legal regulations in force in connection with the protection of persons regarding the processing of personal data and the free movement of such data.

DISCLOSURE AND TRANSMISSION OF PERSONAL INFORMATION

MTC ROMANIA IMPEX SRL will not transmit (by sale or rental) to third parties, other than those mentioned above, your personal information.

YOUR RIGHT TO MODIFY AND DELETE YOUR DATA HELD BY THE OPERATOR

According to GDPR, you have the right to information, access, rectification or deletion, restriction, portability, withdrawal of consent at any time and the right not to be subject to a decision based solely on automatic processing, including the creation of profiles.

In order to exercise these rights, you can contact our data protection officer at the phone no. 0264-412583 and at customer_service@mtc.ro. You also have the right to file a complaint with a supervisory authority if you feel that your rights have been violated.

 

CONTROL OF PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal data using the following methods:

  • Whenever you are asked to fill in a form on a website, look for the box that you can check to express the option that your data is not used by anyone for the purpose of direct marketing activities.
  • If you have agreed in the past that your data be used for direct marketing activities you can change your option at any time by contacting us at: customer_service@mtc.ro

We will not sell, distribute or rent your information to third parties unless we have your permission or if required by law.

If you believe that any information about you is incorrect or incomplete, please send us an email as soon as possible to the above address. We will immediately correct any incorrect information.

HOW LONG WE PROCESS YOUR PERSONAL DATA

Your personal data are processed throughout our contractual relationship and, after its completion, at least for the period imposed by the legal provisions applicable in the field, including, but not limited to, the provisions on archiving.

DATA SECURITY 

We are committed to ensuring the security and anonymization of your information in the best possible way. To prevent unauthorized access or theft of data, we have implemented physical, electronic and managerial procedures to protect and secure the information collected online.

For the confidentiality and security of the data, the account of MTC ROMANIA IMPEX SRL is protected by a password and username. Also, the databases are stored on a guaranteed server, protected from fraud attempts and accessed with a password. Not all employees of the company have access to databases, and those who have access have previously signed an agreement to comply with legal provisions in the field.